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Exchange Policy

All exchanges are subjected to the following terms and
conditions. AirTumTec reserves the right to refuse any exchanges or refunds of
returned goods that are in unsatisfactory conditions.


Product manufacturing defects (e.g. caps that can’t be
closed, drying up of wipes when freshly opened and unused)
Damaged goods (e.g. packaging excluding carton box is damaged upon receiving)
Delivery of incorrect items
Packing quantity error (e.g. short of a packet from a carton)


Product manufacturing defects


Unused and in its original condition (e.g. no stains, in original packaging) unless the reason for exchange is due to manufacturing defects

Has a remaining shelf life of at least 6 months


Please follow the following steps below:

1. Email within 30 days for incorrect
items delivery or quantity error, and within 6 months left of shelf life for
products with manufacturing defects.
2. State your order number
3. State reason for exchange/refund, item photo for intended exchange, contact
4. Indicate if you will be able to do an exchange at our office.
5. Wait for our ecommerce team to contact you.

For all exchanges due to manufacturing defects and incorrect item delivery, there will be no extra cost for the exchange of the item.

For product exchanges, we will contact you to arrange a date and time for the 1-for-1 exchange.

For products eligible for refunds, once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Upon approval, your refund will be processed via Paynow or bank transfer. Airtumtec reserves the right to select the mode of payment return.

 Privacy Policy

We know that you care about your personal data and how it is used. We want you to trust that AirTumTec uses your personal data carefully. We want to let you know how we do that,including what information we collect,how we use and protect it, and how you can decide what we do with it. Our main goal is for you to understand how we use your information to better improve our content, products, advertisements, and services.

What we collect

Information directly given to us from you. Information collected when you visit our site, contact us, use our products or view our advertisements.

Information collected from other companies who have obtained your consent to share or sell it or have ensured that other companies from whom they have received your information can share it with them and,in turn,with us and/or other companies.

We may combine any and all of this information to help create better products, services, and consumer experiences.

What we do with it

Create better products, services and customer experiences for you.

Share information about the products that you seem interested in.

Help us run our sites and services.

How and when we share your information

With your consent, your information may be disclosed to the
following parties:

Third-party service providers: for them to send you offers or ads that we believe you may be interested in.

Legal disclosure: if required by the law or government authorities

How we protect your personal data

Access to your information is only permitted to authorised employees and agents.

Your rights

Obtain clear and transparent information on how your personal data is used

Access to update your personal data

Contacting us on the use of your personal data

If you have any questions or concerns about our privacy notice, please kindly contact us. Apexq Technologies Holdings Pte. Ltd and our organisation’s Data Privacy Offer can be contacted at

3 Ang Mo Kio Street 62
#06-34, Link@AMK Singapore 569139, or by email

 Terms & Conditions

Please read the following terms and conditions carefully before using our website or any websites owned by our subsidiaries.


Please refer to our private policy on how we collect and use information collected with your consent. We may use cookies and other technologies to collect information when our users visit our sites including webpages viewed and items saved in your cart. You may delete and decline cookies in your web browsers at any point in time. Based on the information collection, we may send you information and products that could be of interest to you.

Use of Site

Our website is for your personal and non-commercial use only. Users are not allowed to copy, distribute, reproduce, sell or resell any of our content including text, graphics, images, listings or prices featured on our site without our authorisation for commercial purposes. You acknowledge that any unauthorised use of our content could lead to legal remedies. Any permitted links to this website must comply to all applicable laws and regulations.

Content Submission

The terms and conditions govern Airtumtec’s rights to any text, images, reviews or other information you make associated with our website. When you submit any personal data or reviews, you are agreeing to the following:

You are the true user of our products as mentioned in your review and it reflects a honest opinion of your experience.

You are not a minor, and if so, your legal guardian consents to your submission.

Your content is original and accurate.

Your content is not misleading, offensive, vulgar and defamatory.

Your content does not infringes any third party’s copyright, patent, trademark, right privacy, moral rights or legal laws.

Your content does not include third party personal data that is obtained without prior consent for sharing.

Your content does not contain any harmful viruses that could potentially harm our website.

Airtumtec is unable to review all submissions posted or created by users of our site and is not responsible for the content of those
submissions. In the case where the above mentioned terms are violated, we reserve the right to remove the uploaded content from our site without notifying the user.

Code of Conduct

By accessing or using our site, you are agreeing to abide to the following standards of conduct:

  1. Breach of the above term
  2. Reproduce, duplicate, sell or resell our content for any commercial purposes
  3. Intentionally threaten, stalk or verbally abuse another person or entity
  4. Impersonate any person or entity
  5. Solicit personal information from other individuals (minors)
  6. Engage in disruptive activities such as posting unrelated reviews on the page
  7. Engage in activities that breach legal laws and regulations

Airtumtec is unable to fully ensure that all users will be compliant to the above code of conduct or terms and conditions, and will not be held liable from any of such lack of compliance.

Airtumtec reserves the right to make amendments/ modify the above terms and conditions any time without prior notice.